Concerns and Complaints
Concerns and Complaints
We are sorry that you have not been completely satisfied with the care you or a family member received at our hospital.
To help resolve your concerns or complaints as quickly as possible, please speak to a senior member of staff, or matron or write to the general manager. You can call them on: 0845 124 7557.
How do I make an official complaint?
To make an official written complaint, please do so by writing to our managing director at the address below:
Managing Director
Lister Surgicentre
Lister Hospital
Coreys Mill Lane
Stevenage
Hertfordshire
SG1 4AJ
email: cl.surgicentrecomplaints@nhs.net
Parliamentiary and Health Service Ombudsman
If you make a complaint and are not satisfied with our response, you can discuss your concerns with the Parliamentary and Health Service Ombudsman. You can find out more information on their website http://www.ombudsman.org.uk
Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London SW1P 4QP
Complaints Helpline Tel: 0345 015 4033