FAQs
Will I have to pay for my treatment at the Lister Surgicentre?
You will not have to pay for your treatment or stay with us as the NHS meets the cost.
Why am I being treated at the Lister Surgicentre?
The Lister Surgicentre has been built as part of a reconfiguration of medical services available within the East and North Hertfordshire area. The Lister Surgicentre now delivers a large majority of planned surgical operations and with the exception of the children service, the entire Ophthalmology service including the community clinics.
What if I need to change my appointment?
If you would like to change your appointment you can contact us by telephone. Please contact our main switchboard number, 0845 124 7557. It is important that you tell us at least 24 hours in advance.
How soon will I be back home after my treatment?
This, of course depends on the nature of your treatment, a lot of our patients need only daycase surgery. Our holistic approach to your care through our Enhanced Recovery programme will ensure that your stay with us is as short as possible.
What do I need to bring with me for daycase surgery?
Your appointment card or letter, your personal details, including your current address and telephone number, a clean dressing gown, any prescription medication you need to take during the day, mobile phone and charger, the name and contact details of the friend or relative who will be collecting you from hospital.
And if I need to stay overnight?
You should bring with you well fitting slippers (not backless), your own walking aids, loose fitting night clothes of a reasonable length, another day supply of your medication and toiletries including wet wipes.
What about car parking?
Patients and visitors to the Lister Surgicentre can use any of the pay and display car parks on the Lister Hospital site. Spaces are limited so it can sometimes be difficult to find a space.
What are the visiting hours?
Friends and relatives are welcome to visit inpatients between 2.00pm and 4.00pm and 6.00pm and 8.00pm and should report to the Swift Ward on level 5. If you need to have visitors outside of these hours please speak to the nurse in charge. If you are a daycase patient visitors may stay and wait or visting can be arranged with your nurse on the day.
Dining
Whether you are a daycase patient or your treatment means that you will be an inpatient with us, the Lister Surgicentre will ensure you receive high quality, nourishing food to assist in your recovery. We can cater for a range of dietary requirements e.g. coeliac, halaal, kosher etc.
How do I reach the Surgicentre?
The Lister Surgicentre is conveniently located adjacent to the Lister Hospital in North Stevenage. The Lister Hospital is well signposted for road users and is serviced both by public buses and a Health Shuttle. The nearest railway station is Stevenage. For further information including directions click How to find the Lister Surgicentre.
What should I do if I need to complain?
Clinicenta takes any complaint from patients, their relatives and friends extremely seriously and we try to make it as easy as possible for people to complain without feeling embarrassed or awkward. You can complain on the day to a senior member of staff , to the matron or the general manager. If your complaint cannot be resolved at that point it will be treated the same as a written complaint. To complain in writing (within 12 months of the incident) please send your complaint to: The Managing Director, The Lister Surgicentre, Coreys Mill Lane, Stevenage, Hertfordshire SG1 4AJ (email: cl.surgicentrecomplaints@nhs.net). For further information please view our Concerns and Complaints page.