Our commitment to you

Clinicenta is delighted to be working in partnership with the NHS in Hertfordshire to deliver patient focused care to the people of the local community. We have taken responsibility for the large majority of planned surgical operations and ophthalmology with the exception of children.

The Lister Surgicentre has been built, designed and staffed with patient care in mind.  It is new, light and clean.  The large majority of our workforce is seconded from the NHS, which provides us with a unique blend of public and private employees. This unique blend of staff with its wide mix of talents, abilities and skills are the key strength of this hospital service.  Our staff will deliver the best possible care and will assist you with the commencement of your recovery.

Clinicenta aims to:

  • Deliver excellent patient experiences so that the Surgicentre is recognised as number one provider in planned care and ophthalmology services
  • Prove we value our staff and improve their satisfaction, motivation and performance
  • Build a reputation for working in partnership with all local stakeholders and supporting our local community and its diverse population
  • Recognise the challenges of the financial environment, develop capacity and credibility to ensure that the Surgicentre is fit for purpose

We recognise that our NHS colleagues have a challenging agenda both now and in the years ahead, and our aim is to work in partnership with them to support the provision of health and social care within this community.

Clinicenta as part of the Carillion Group brings with it the Carillion values of

  • Openness
  • Collaboration
  • Mutual Dependency
  • Professional Delivery
  • Sustainability
  • Innovation

Values are more than a list of words. The Carillion values are a guide to the way we work with each other and how we should work with our partners and clients.

If we all work according to the Carillion values, customers can be confident we will deliver a high quality service. Also, when new people start with the company, they can be sure of how to behave when faced with new challenges.